We’ve all seen the nature pictures and videos of how a mother sea turtle
raises their young. The short answer is that they don’t. They lay their
eggs, cover them with sand and leave them to survive as best they can. Of
course only a few survive to adulthood. Many get lost on their first trip
[…]
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The Future of Open Source Survey 2013 results were just recently released and
the news is almost entirely good news for SaaS providers. In reviewing the
results I see three new or improved opportunities for SaaS companies. As a
backdrop to these opportunities it is important to keep in mind the
tremendous growth of Open Source Software (OSS) over the past year. There are
now over 1,000,000 open source projects an increase from 600,000 a year ago,
it is an area of substantial investment by venture capitalists and others,
and the sponsors of this survey make the case that open sour... (more)
Software vendors transitioning from a license software model to a Software as
a Service (SaaS) model have the opportunity for a more sustainable and
predictable business model but face the potential for significant customer
lifecycle missteps in the transition.
Current SaaS providers know that improvements in the customer lifecycle can
have a substantial impact on their profitability. Selling to the right people
and nurturing long-term relationships with these decision makers is a
continuing challenge and is one of the keys to success. Ongoing efforts to
achieve this in an effec... (more)
Whenever a SaaS or Cloud services business develops a new service the
questions usually come up “Should we have SLAs”? “What should the
SLAs be”? “What should the penalties be”? Service Level Agreements are
really about developing trust between you, as the service provider, and your
customer. If your prospect or customer does not trust that [...]
... (more)
I recently read the Cloud Computing Bible by Barrie Sosinsky. It is a
comprehensive resource on all aspects of cloud computing, both public and
private, and is about 20% business information and about 80% technical
information. I found it to be both readable and an excellent reference
book. There are substantive explanations of a variety [...]
... (more)
Paul Ressler is a consultant specializing in service delivery for SaaS, Cloud Computing, and Managed Services. As the principal of 
Jim Shepherd
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Esmeralda Swartz
