I read a recently published book on SaaS which I wrote a review about here.
“SaaS Entrepreneur: The Definitive Guide to Success in Your Cloud
Application Business” by Merrill R. Chapman is definitely worth reading.
You can purchase the book, learn more about it or read excerpts here. Paul
Infrastructure as a Service (IaaS) has come a long way and I believe some of
these services are now equipped with the tools and features needed to be the
platform for delivering Software as a Service (SaaS) applications. I used
the recent announcement of Amazon’s additional premium service level as an
excuse to review the tools [...]
The CEO of a SaaS or Cloud Services business can’t and doesn’t need to
know everything about Service Delivery in their business. However there are
three things that you, as the CEO, should know about and track on a
regular basis. Service delivery including professional services, operations,
customer support and account management may reside in a couple different
In a past posting I talked about using an Infrastructure as a Service as the
basis for your SaaS application using Amazon Web Services as an example.
Another alternative is using a Platform as a Service. It is pretty clear
that at least some of the more mature PaaS services are appropriate for this
In a recent posting I talked about how to approach setting Service Level
Agreements for SaaS and Cloud services. This is one aspect of developing
trust with your prospects and clients, but there are many other things that
you can do to help develop this trust. The sooner they trust you as a
provider, the [...]