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Paul Ressler

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Top Stories by Paul Ressler

I read a recently published book on SaaS which I wrote a review about here. “SaaS Entrepreneur: The Definitive Guide to Success in Your Cloud Application Business” by Merrill R. Chapman is definitely worth reading. You can purchase the book, learn more about it or read excerpts here. Paul ... (more)

Using Infrastructure as a Service for your SaaS application

Infrastructure as a Service (IaaS) has come a long way and I believe some of these services are now equipped with the tools and features needed to be the platform for delivering Software as a Service (SaaS) applications.  I used the recent announcement of Amazon’s additional premium service level as an excuse to review the tools [...] ... (more)

The 3 Things Every SaaS CEO Should Know About Their Service Delivery

The CEO of a SaaS or Cloud Services business can’t and doesn’t need to know everything about Service Delivery in their business.  However there are three things that you, as the CEO, should know about and track on a regular basis. Service delivery including professional services, operations, customer support and account management may reside in a couple different departments [...] ... (more)

Using a Platform as a Service for your SaaS Application

In a past posting I talked about using an Infrastructure as a Service as the basis for your SaaS application using Amazon Web Services as an example.  Another alternative is using a Platform as a Service.  It is pretty clear that at least some of the more mature PaaS services are appropriate for this purpose.  [...] ... (more)

The SaaS Customer Experience – Developing Trust

In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services.  This is one aspect of developing trust with your prospects and clients, but there are many other things that you can do to help develop this trust.  The sooner they trust you as a provider, the [...] ... (more)